Frequently Asked Questions
Retail Shop
When are you open?
When are you open?
Our Fort Collins, CO retail shop is currently open on Fridays from 10am-6pm and Saturdays from 11am-4pm.
Do you carry fish and invertebrates?
Do you carry fish and invertebrates?
Yes, we do typically carry a small assortment of quarantined and/or aquacultured saltwater fish. If you are looking for a specific fish that we don't have, we can often order and quarantine that fish by request. Send us a message if you would like to find out what fish we have in stock or if we can order a fish for you.
We also do carry a good assortment of invertebrates. Our typical cleaner crews consist of hermit crabs, various snails, urchins, starfish, cleaner and peppermint shrimp, pistol shrimp, and more.
Online Orders
What countries do you ship to?
What countries do you ship to?
We currently only ship to the continental USA. We are not able to ship to the outlying USA countries at this time.
How long will it take to receive my order?
How long will it take to receive my order?
We typically get the order packaged up within 24-48 hours. We will reach out to you via email to confirm ship date. Livestock orders are sent via Next Day Air and typically arrive before 12pm. However, delays can sometimes push this as far as 5pm.
If you placed an order with a "Cut-to-Order" coral, we will ship the entire order together after the coral has healed. This typically takes around 2 weeks. We will reach out via email to confirm ship date.
What happens if my coral arrives dead?
What happens if my coral arrives dead?
We will do everything we can to ensure that your coral will arrive alive. However, these are live animals and sometimes this can not be controlled. If your coral does arrive dead, please read our DOA Guarantee and submit the form and picture within 2 hours of the package's arrival.